Refund Policy

Eligibility

Refunds apply to paid enrollments confirmed by Appnetlink invoice or enrollment email. Informational prices on this website are not charges. Seat transfers within the same legal entity may be offered instead of a refund when timing allows.

Timeframe

For live cohorts (Control Studio and similar), a full refund is available if you cancel in writing at least fourteen (14) days before the cohort start date. Cancellations between thirteen and seven days before start may receive a fifty percent (50%) refund. Within six days of start, fees are non-refundable except where required by law or where Appnetlink cancels the cohort.

For self-paced Field Primer purchases, a full refund is available within seven (7) days of purchase if less than twenty percent of modules have been accessed.

Conditions for full or partial refund

Full refunds require that downloadable templates have not been redistributed outside your organization. Partial refunds follow the windows above. If Appnetlink reschedules a cohort by more than thirty days and you cannot attend, you may choose a full refund or transfer to a later cohort.

Non-refundable items

Travel booked for on-site Assurance Circle delivery, third-party examination fees (if any are introduced later), and custom research commissioned outside standard curriculum are non-refundable once work has begun. Completed private facilitation days are non-refundable.

Refund process

Email contact@appnetlink.digital with subject line “Refund request,” your full name, organization, cohort ID or invoice number, and reason. We confirm receipt within three business days and decision within ten business days.

Processing time and method

Approved refunds are processed to the original payment method within fifteen business days after approval. Bank processing times may add several days depending on your institution and currency.

Cancellation by Appnetlink

If we cancel a cohort for instructor illness, under-enrollment, or force majeure, you may transfer to the next available cohort or receive a full refund of fees paid for that cohort.

Exceptions

Mandatory consumer protections under Korean law that cannot be waived remain available. Documented medical emergencies may be considered for goodwill transfers outside the standard windows at Appnetlink’s discretion.

Contact for refund requests

contact@appnetlink.digital · +82-7-855-2452 · Street: 204-1, Somado, Jodo-myeon; City: Jindo-gun; State/province/area: Jeollanam-do; Country calling code: +82; Country: Korea